Return Policy

The Elite Brand Shop Return Policy

Eligibility for Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return most items within 30 days of receipt for a full refund or exchange. Items must be returned in their original condition, unused, and with all original packaging and tags intact.

Return Process

1. Request a Return: To initiate a return, please contact our customer service team at [support@theelitebrandshop.store] or call us at [770-765-7261] to obtain a Return Authorization Number (RAN).

2. Pack the Item: Carefully pack the item in its original packaging. Include a copy of your order confirmation and the RAN in the return package.

3. Ship the Return: Send the package to the address provided by our customer service team. Please use a trackable shipping method and retain your receipt for reference.

Refunds and Exchanges

Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method and may take 5-7 business days to appear on your statement.

Return Shipping cost
Return shipping costs are the responsibility of the customer, unless otherwise specified.

Lost or Damaged Returns

We are not responsible for items lost or damaged during return shipping. Please ensure you use a trackable service and pack your return securely.

Customer Service

For any questions or assistance with returns, please contact our customer service team at [support@theelitebrandshop.store] or call us at [770-765-7261]. We are here to assist you with your return or exchange process.